Earlier in the sale I purchased a messenger bag; within two days, the strap had started to rip. Knowing Nordstrom's lax return policy, I returned the bag later that week, no questions asked, giving me another excuse to visit the sale. It's customer service like this that makes gives me a warm, fuzzy feeling inside (is that what an orgasm feels like?) when I shop at Nordstrom. Who needs alcohol when I've got retail therapy?
Even though I found the sale pretty disappointing this year, I'd like to commemorate the end of the sale with the old Nordstrom Employee Handbook; the whole thing used to be printed on 5x7 gray index cards and distributed to employees upon hire:
WELCOME TO NORDSTROM
We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use your good judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
